Our CRM practice:

Delivering services & solutions from ‘Strategy to Support’:

We have the required competencies to design and deliver long term solution roadmaps while at the same time being able to hit the ground running and solve need of the hour issues. This has given our clients’ immense confidence in convincing the business community and rolling out additional SAP CRM functions. Some of our key expertise include:

• Identifying ROI areas
• Defining and implementing Best Practices
• Building prototypes to be able to quickly demonstrate the functions
• Highlighting the power of CRM-R/3 integration

Our consultants have been involved in multiple full life-cycle implementations and spot consulting assignments in various versions of SAP CRM ranging from SAP CRM 2.1x to SAP CRM 5.0. Our core competency areas in the SAP CRM space are:

• SFA : Lead / Opportunity / Activity / Quotations / Contracts / Price Management
• Service : CIC / Service Contracts / Process / Confirmations / CRM Billing / Integration to FICO /CATS
• Marketing : Campaigns / Segmentation / External List Management / TPM
• Internet Sales : Product Catalog, Web Shop management, User Management, IPC